Shipping Policy

At Velissea, we want your shopping experience to be smooth and enjoyable. This Shipping Policy explains how we process and deliver your beauty and skincare orders.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, or other unusually busy times.

You will receive a shipping confirmation email when your order has been dispatched.

Estimated Delivery Times

Estimated delivery times depend on your destination, shipping method, product availability, and carrier.

Any delivery estimates shown at checkout or in your order confirmation should be used as your primary reference. Delivery dates are estimates unless expressly guaranteed.

Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase. Any free-shipping promotions will be subject to their stated terms.

Tracking Your Order

Once your order has shipped, we will send tracking information when available. Please allow time for the carrier's tracking system to update.

International Shipping

For international orders, delivery may be affected by customs inspections, import requirements, or local carrier operations. Customers may be responsible for applicable duties, taxes, or import charges where required by law and not already included at checkout.

Shipping Delays

Although we work to get your order delivered promptly, delays may occur because of weather, carrier disruptions, customs, incorrect shipping details, or other circumstances beyond our control.

Incorrect Shipping Address

Please review your shipping address carefully before submitting your order. Contact us immediately if you notice an error. We cannot guarantee address changes after an order has been processed or dispatched.

Missing or Damaged Packages

If your package appears lost, arrives damaged, or has been marked delivered but cannot be located, please contact us so we can help investigate with the carrier.

Contact Us

For shipping questions or assistance, email Velisseasupport@gmai.com and include your order number.

Thank you for choosing Velissea!