Return and Refund Policy
Return and Refund Policy
At Velissea, customer satisfaction matters to us. If something isn't right with your order, please contact our support team so we can help.
Return Eligibility
To request a return, please contact us within 30 days of delivery unless a different period is required by applicable law or stated in a specific promotion.
Eligible products should generally be unused, unopened, in their original packaging, and accompanied by proof of purchase.
Beauty and Personal Care Products
For hygiene and safety reasons, we may not accept returns of opened or used beauty, skincare, or personal care products where permitted by law. This restriction does not apply where a return or remedy is required by applicable consumer protection laws, including for faulty, damaged, or incorrectly supplied items.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly at Velisseasupport@gmai.com. Include your order number, a description of the issue, and photographs where helpful. We will review your request and explain the available resolution.
How to Request a Return
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Email our support team with your order number and reason for the return.
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Wait for our team to provide return instructions and confirm eligibility.
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If approved, return the item using the instructions provided.
Please do not send products to an address that has not been confirmed by our team.
Refunds
Once an authorized return is received and inspected, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping Costs
For voluntary returns, customers may be responsible for return shipping costs where permitted by law and disclosed as required. If an item is defective, damaged, or incorrectly supplied, we will handle applicable return costs in accordance with relevant law.
Exchanges
If you need a replacement or exchange, contact our support team. Availability and eligibility will depend on the product and circumstances.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or dispatch. Your statutory cancellation rights, where applicable, remain unaffected.
Your Legal Rights
This policy does not limit any mandatory consumer rights available to you under the laws that apply to your purchase.
Contact Us
For return or refund assistance, email Velisseasupport@gmai.com with your order number.
Thank you for giving Velissea the opportunity to help.